Posts Tagged public administrations

Some data on OSS TCO: results from past projects

During the development of the EU Cospa project, we found that one of the most common criteria used to evaluate “average” TCO was actually not very effective in providing guidance – as the variability of the results was so large that made any form of “average” basically useless. For this reason, we performed a two-step action: the first was to define a clearly measurable set of metrics (including material and immaterial expenses) and you can find it here:
D3.1 – Framework for evaluating return/losses of the transition to ODS/OSS

The second aspect is related to “grouping”. We found that the optimal methodology for evaluating migration was different for different kind of transitions, like server vs. desktop, full-environment migration vs. partial, and so on; the other orthogonal aspect is whether the migration was successful or not. In fact, *when* the migration is successful, the measured (both short-term and over 5 years) TCO was substantially lower in OSS compared to pre-existing proprietary software. I highlight two cases: a group of municipalities in the North of Italy, and a modern hospital in Ireland. For the municipalities:

Initial acquisition cost: proprietary 800K€, OSS 240K€

annual support/maintenance cost (over 5 years): proprietary 144K€, OSS 170K€

The slightly higher cost for the OSS part is related to the fact that an external consultancy was paid to provide the support. An alternative strategy could have been to retrain the staff for Linux support, using consultancies only in year 1 and 2- leading to an estimated total cost for the OSS solution exactly in line with the proprietary one. The municipalities also performed an in-depth analysis of efficiency; that is, documents processed per day, comparing openoffice and MS office. This was possible thanks to a small applet installed (with users and unions consent) on the PC, recording the user actions and the applications and files used during the migration evaluation. It was found that users were actually *more* productive with OOo in a substantial way. This is probably not related to a relative technical advantage of OOo vs. MS office, but on the fact that some training was provided on OpenOffice.org before beginning the migration – something that was not done before for internal personnel. So many users actually never had any formal training on any office application, and the limited (4 hours) training performed before the migration actually substantially improved their overall productivity.

On the other hand, it is clear that OOo is – from the point of view of the user – not lowering the productivity of employees, and can perform the necessary tasks without impacting the municipality operations.

- Hospital:
The migration was done in two steps; a first one (groupware, content management, openoffice) and a second one (ERP, medical image management).
In the first, the Initial acquisition cost was: proprietary 735K€, OSS 68K€

annual support/maintenance cost (over 5 year): proprietary 169K€, OSS 45K€

Second stage Initial acquisition cost: proprietary 8160K€, OSS 1710K€

annual support/maintenance cost (over 5 year): proprietary 1148K€, OSS 170K€

The hospital does have a much larger saving percentage when compared with other comparable cases because they were quite more mature in terms of OSS adoption; thus, most of the external, paid consulting was not necessary for their larger migration.

Some of the interesting aspects that we observed:

  • In both tangible and intangible costs, the reality is that one of the most important expense is software search and selection, and the costs incurred in selecting the “wrong” one. This is one of the reasons why in our guidelines we have included the use of established, pragmatic software selection methodologies like FLOSSMETRICS or QUALIPSO (actually we found no basic difference in “effectiveness” among methods: just use at least one!)
    This information is also something that can be reused and disseminated among similar groups; for example, the information on suitability of a backup solution for municipalities can be spread as a “best practice” among similar users, thus reducing the cost of searching and evaluating it. If such a widespread practice can be performed, we estimate that OSS adoption/migration costs can be reduced of something between 17% and 22% with just information spreading alone.
  • On average, the cost of migration (tangible vs. intangible) was nearly equal with one exception that was 27% tangible vs. 73% intangible, due to the pressure to use older pcs, and reuse resources when possible for budgetary reasons. In general, if you want to know the “real” TCO, simply take your material costs and multiply by two. Rough, but surprisingly accurate.
  • Both in COSPA, OpenTTT and our own consulting activity we found that 70% of users *do not need* external support services after the initial migration is performed. For example, while most of COSPA users paid for server support fees for RedHat Enterprise, a substantial percentage could have used a clone like Centos or Oracle linux with the same level of service and support. Also, while not universally possible, community-based support has been found sufficient and capable in a large number of environments. A problem with community support has been found in terms of “attitude”; some users accessed the forums with the same expectations of a paid offering, seriously damaging the image and possibility of support (something like “I need an answer NOW or I’ll sue you!” sent to a public support forum for an open source product). For this reason, we have suggested in our best practices to have a single, central point of contact between the internal users and the external OSS communities that is trained and expert in how OSS works to forward requests and seek solutions. This can reduce, after initial migration and a 1-2 year period of “adaptation”, support costs by shifting some of the support calls to communities. This can reduce costs of a further 15-20% on average.

, , ,

3 Comments

The new EveryDesk and EveryDesk/MED health care desktops

We have finally released the new version of the linux-on-USB EveryDesk system, both in the plain version and the Medical release, that includes an IHE certified DICOM medical image browser, a complete R-based statistical environment and OpenOffice enhanced with a complete medical dictionary. The new version is faster, should be more compatible with older hardware, and in general was found by our beta testers to be fairly complete.

Its main appeal is that it can be tested without any installation: just download the image, copy it on the key and try. It boots fast, it is totally modifiable, provides local applications, Prism for web-apps, Chromium and several remote computing applications like the VMware View client, clients for IBM mini and mainframes, a full Java environment for Citrix, and much more.

The medical version still misses the final DICOM certification (you will see in the startup splash screen that it does have no CE marking), we are working towards the final release that will be certified and significantly improved. The R environment is also missing some modules specific to bioengineering, that were not ready in time for release; we expect to have a beta-2 version ready for the mid of august.

We have also a completely new website: http://www.everydesk.org where we added a substantial amount of material, and will be used to publish the training videos that we are preparing to help companies in adopting the desktop for their own internal use.

We have introduced a new policy: we offer unlimited and free support and helpdesk services for all users, commercial or not. To receive private answers we only as for an introductory email that provides details of the institution, contact points and the actual or expected number of EveryDesk installations. We will provide a separate customer ID, and it will be used for issue tracking. Large scale customers can request a private portal, with issue and bug tracking, device management and group update as a separate commercial option.

We are welcoming health care institutions that are interested in trying EveryDesk/MED, especially from developing countries; let us know what additional application may be of interest to be added to the default platform.

For more information: http://www.everydesk.org

, , ,

1 Comment

Some EveryDesk Use Cases

Now that our EveryDesk is out in the wild, I would like to provide a little background on what choices were made in creating it; especially outlining some differences with previous approaches. EveryDesk starts with a set of assumptions: first of all, that every single barrier reduces by an order of magnitude the probability of adoption, and that it is extremely difficult to displace “what works”, but there are lots of environments where current OSS and commercial offerings are not perfectly suited for their intended target.

I have previously addressed the use of the UTAUT model to study for example Google’s ChromiumOS offering; we applied the same model for our own desktop offering, modelled after the end of the COSPA project (one of the largest controlled experiments in the introduction of OSS in European Public Administration desktops). We have focused our initial efforts on the Health Care sector, thanks to our contract work with the regional health care agency of the Friuli region, but later generalized the approach for a wide range of activities using the same basic infrastructure.

First of all, what’s the problem of the current commercial offering?

  • Hardware obsolescence: PC refresh cycles are already widely stretched thanks to the economic crisis, forcing users to adapt to less-than-modern IT infrastructures, both server and client side;
  • Security: the basic security of most commercial offerings is barely adequate; to provide sufficient protection, several layers of added security software needs to be added to the basic OS, increasing resource consumption and aggravating the situation for less than modern hardware;
  • Management: unless you are the lucky recipient of a fully managed (and costly) infrastructure, you will have to perform or have performed several management activities like patch and software management, backups and lots more.

Thin clients reduce management, but require substantial infrastructural investments, some applications are hard to port to Terminal Services or require substantial remotization bandwidth (or lots of additional software: think about video-conferencing in a TS environment, with all the hybrid local/remote channel enabled by tools like Citrix HDX). VDI requires even more complex systems, with an offering that is still maturing (with some stunning technical hacks, actually) and that has for many installation an unproven return on investment.

To summarize: desktop PC are flexible, adaptable, usable without connectivity, complex, fragile, difficult to manage. Thin (bitmap-based, like RDP or ICA)  clients are slightly easier to manage, require little support, require substantial infrastructure investments, cannot work detached, have marginally lower management costs.

We try to strive with a middle ground solution: EveryDesk is a locally executed OS, that when configured provides the same remote management advantages of thin clients without the costly infrastructure (the only thing needed is storage, that is nowadays cheap and plentiful). The system is a real install, not a live CD, so the user/administrator can install applications or customize it in depth simply by using the image and then replicating it for all the people working in a company or administration. Updating it is simple: just execute the Update Manager!

While developing EveryDesk we identified a few potential use cases, and I would like to explain what advantage our hybrid model can have:

  • Hospital worker: our initial use case. We designed the system so that national regulations in the handling of sensitive data could be complied to without any specific effort on the side of the user; that is, to make nearly impossible for the worker to lose or disseminate data without an explicit and voluntary breach of confidentiality, and make it possible to identify such breach immediately. By moving user data on a centrally managed server, standard logging and identity management techniques can be applied easily to prevent data loss; as no private data is on the key (including passwords), losing the key or having it stolen is not sufficient to breach the system privacy. For our health care customization we added to the basic image an excellent radiology workstation system called O3, already in use in some Italian hospitals, a medical dictionary and some ancillary tools like the ImageJ image processing system. rws2
  • Another important use case is widely found in developing countries, and is the “Internet Café”. While it is true that mobile internet access is fast becoming a fundamental infrastructure, cost and efficiency reasons still make it sensible to have a physical, shared space with PCs. EveryDesk makes it possible to provide low-maintenance PCs with no hard disks, a central low cost storage, and simply give away the USB keys to the attendees. If a key stops working, it is simply a matter of re-copying the image on top of a new one to restore everything.
  • Within companies and Public Administration, providing a diskless PC with EveryDesk allows the efficient use of even old PCs (EveryDesk takes 150MB of RAM with both Firefox and OpenOffice.org open), while providing thanks to VirtualBox the set of applications that are not available within Linux. In dispersed companies, where you have multiple sites, you can use a replicating file system (like the wonderful XtreemFS developed within another EU-funded research project) that provides in a totally open source solution with differential and efficient replicas across sites. This way you can use your VirtualBox image, stop it, let the system replicate it in the other sites, move to another city, fire up EveryDesk again and have all your data and status restored without the need for local persistent storage.

The idea of a real Linux install is not new – actually, some of the ideas were explored a few years ago in a Gentoo-based system called FlashLinux, that unfortunately is not updated since 2005. We also introduced some of the ideas behind IBM SoulPad, namely the integration of virtualization within the environment, but reversed the concept (in SoulPad the virtualization layer is at the bottom, and is used to abstract the internal virtual machine from the hardware, as well as providing easy suspend/resume functionalities).

We plan to create a education-oriented edition, integrating some of the software tools already selected in projects like EduLinux; we also plan to backport some of the customizations of municipally-sponsored distributions like MAX (Madrid Linux) to try to provide a common basis for experimentation in public administrations across Europe.

, , , ,

3 Comments

And now, for something totally different: EveryDesk!

Now that most of our work for FLOSSMETRICS is ended, I had the opportunity to try and work on something different. As you know, I worked on bringing OSS to companies and public administration for nearly 15 years now, and I had the opportunity to work in many different projects with many different and incredible people. One of the common things that I discovered is that to increase adoption it is necessary to give every user a distinct advantage in using OSS, and to make the exploratory process easy and hassle-free.

So, we collected most of the work done in past projects, and developed a custom desktop, designed to be explorable without installation, fast and designed for real world use; EveryDesk is a reinterpretation of the Linux desktop, designed to be used in public administrations or as an enterprise desktop. EveryDesk is a real OS on a USB key, not a live CD; this way the system allows for extensive customization and adaptation to each Public Administration need It is the result of the open sourcing of part of our HealthDesk system, designed using the result of our past European projects COSPA (a large migration experiment for European Public Administrations), SPIRIT (open source health care), OpenTTT (OSS technology transfer) and CALIBRE (open source for industrial environments).

EveryDesk is a binary image designed for 4GB USB keys, easy to install with a single command both on Linux and Windows, simple to replicate and adapt. It does provide a simple and pleasing user interface, with several pre-installed applications and native support for Active Directory. EveryDesk supports roaming/nomadic work through a special mode that stores all user data on a remote SMB server (both Samba and Windows are supported). This way, the user’s USB key contains no personal data, and can be used in environments that manage sensitive data, like health care or law enforcement.

The files and images can be downloaded from the SourceForge project page.

EveryDesk integrates a simple and easy to use menu, derived from Novell usability research studies, providing one-click access to individual programs, documents, places; easy installation of new software or updates, thanks to the fully functional package manager.

EveryDesk includes support for Terminal Services, VNC, VmWare View and other remote access protocols. One peculiarity we are quite happy with is the idea of simplified VDI; basically, EveryDesk integrates the open source edition of VirtualBox, and allows for mounting the disk images remotely – so the disk storage is remote, and the execution is local. This way, VDI can be implemented by adding only storage (that is cheap and easy to manage) and avoiding all the virtualization infrastructure.

Screenshot

The seamless virtualization mode of VirtualBox allows for a quite good integration between Windows (especially Windows 7) and the local environment. Coupled with the fact that the desktop is small and runs in less than 100MB (with both Firefox and OpenOffice.org, it takes only 150MB) it makes for a good substitute of a traditional thin client, is manageable through CIM, and is commercially supported. Among the extensions developed, we have a complete ITIL compliant management infrastructure, and digitally-signed log storage for health care and law enforcement applications.

For more information: our health care home page, main site, on twitter, facebook, and of course here!

, , , ,

16 Comments

On open source competence centers

Just a few days ago, Glynn Moody posted a tweet with the message: “Italy to begin an open source competence centre”; a result of the recent EU project Qualipso, created with the purpose to identify barriers to OSS adoption, quality metrics and with the explicit target of creating a network of OSS competence centers, sharing the results of the research effort and disseminating it with the European community of companies and public administration. For this reason, the project created more than one competence center, and created a network (that you can find under this website) to cover not only Europe, but China, India and Japan as well. This is absolutely a great effort, and I am grateful to the Commission and the project participants for their work (hey, they even cited my work on business models!)

There is, however, an underlying attitude that I found puzzling – and partially troubling as well. The announcement mentioned the competence center of Italy, and was worded as there was no previous such effort in that country. If you go to the network website, you will find no mention of any other competence center there, even when you consider that the Commission already has a list of such centers (not much updated, though) and that on OSOR there is even an official group devoted to Italian OSS competence centers, among them two in Friuli (disclaimer: I am part of the technical board of CROSS, and work in the other), Tuscany, Trentino, Umbria, Emilia (as part of the PITER project), a national one and many others that I probably forgot. Then we have Austria, Belgium, Denmark, Estonia, Finland, Germany, Ireland, Malta, Netherlands, Nordic Countries and many others. What is incredible is that most of these centers… actually don’t link one with the other, and they hardly share information. The new Qualipso network of competence centers does not list any previous center, nor does it point to already prepared documentation – even by the Commission. The competence center network website does not link to OSOR as well, nor does it links to other projects – past or current.

I still believe that competence centers are important, and that they must focus on what can be done to simplify adoption – or to turn adoption into a commercially sustainable ecosystem, for example by facilitating the embracing of OSS packages by local software companies. In the past I tried to summarize this in the following set of potential activities:

  • Creating software catalogs, using an integrated evaluation model (QSOS, Qualipso, FLOSSMETRICS-anything, as long as it is consistent)
  • For selected projects, finds local support companies with competence in the identified solution
  • Collect the needs of potential OSS users, using standardized forms (Technology Request/Technology Offer, TR/TO) to identify IT needs. Find the set of OSS projects that together satisfies the Technology Request; if there are still unsatisfied requirements, join together several interested users to ask (with a commercial offer) for a custom-made OSS extension or project
  • Aggregate and restructure the information created by other actors, like IST, IDABC, individual national initiatives (OSOSS, KBST, COSS, …)

This models helps in overcoming several hurdles to OSS adoption:

  • Correctly identify needs, and through analysis of already published TR can help in aggregating demand
  • Helps in finding appropriate OSS solutions, even when solutions are created through combination of individual pieces
  • Helps in finding actors that can provide commercial support or know-how

It does have several potential advantages over traditional mediation services:

  • The center does NOT participate in the commercial exchange, and in this sense acts as a pure catalyst. This way it does not compete with existing OSS companies, but provides increased visibility and an additional dissemination channel
  • It remains a simple and lean structure, reducing the management costs
  • By reusing competences and information from many sources, it can become a significant learning center even for OSS companies (for example, in the field of business models for a specific OSS project)
  • It is compatible with traditional IT incubators, and can reuse most of the same structures

Most of this idea revolves around the concept of sharing effort, and reusing knowledge already developed in other areas or countries. I find it strange that the most difficult idea among these competence centers is… sharing.

(update: corrected the network project name – Qualipso, not Qualoss. Thanks to Matteo for spotting it.)

, ,

8 Comments

2020 FLOSS Roadmap, 2009 Version published

Having contributed to the new edition of the 2020 FLOSS roadmap, I am happy to forward the announcement relative to the main updates and changes of the 2020 FLOSS roadmap document. I am especially fond of the “FOSS is like a Forest” analogy, that in my opinion captures well the hidden dynamics that is created when many different projects create an effective synergy, that may be difficult to perceive for those that are not within the same “forest”.

For its first edition, Open World Forum had launched an initiative of prospective unique in the world: the 2020 FLOSS Roadmap (see 2008 version). This Roadmap is a projection of the influences that will affect FLOSS until 2020, with descriptions of all FLOSS-related trends as anticipated by an international workgroup of 40 contributors over this period of time and highlights 7 predictions and 8 recommendations. 2009 edition of Open World Forum gave place to an update of this Roadmap reflecting the evolutions noted during the last months (see OWF keynote presentation). According to Jean-Pierre Laisné, coordinator of 2020 FLOSS Roadmap and Bull Open Source Strategy: “For the first edition of the 2020 FLOSS Roadmap, we had the ambition to bring to the debate a new lighting thanks to an introspective and prospective vision. This second edition demonstrates that not only this ambition is reached but that the 2020 FLOSS Roadmap is actually a guide describing the paths towards a knowledge economy and society based on intrinsic values of FLOSS.

About 2009 version (full printable version available here)

So far, so good: Contributors to the 2020 FLOSS Roadmap estimate that their projections are still relevant. The technological trends envisioned – including the use of FLOSS for virtualization, micro-blogging and social networking – have been confirmed. Contributors consider that their predictions about Cloud Computing may have to be revised, due to accelerating adoption of the concepts by the market. The number of mature FLOSS projects addressing all technological and organizational aspects of Cloud Computing is confirming the importance of FLOSS in this area. Actually, the future of true Open Clouds will mainly depend on convergence towards a common definition of ‘openness’ and ‘open services’.

Open Cloud Tribune: Following the various discussions and controversies around the topic “FLOSS and Cloud Computing”, this opinion column aims to nourish the debates on this issue by freely publishing the various opinions and points of view. 2009’s article questions about the impact of Cloud Computing on employment in IT.

Contradictory evolutions: While significant progress was observed in line with 2020 FLOSS Roadmap, the 2009 Synthesis highlights contradictory evolutions: the penetration of FLOSS continues, but at political level there is still some blocking. In spite of recognition from ‘intellectuals’. the alliance between security and proprietary has been reinforced, and has delayed the evolution of lawful environments. In terms of public policies, progress is variable. Except in Brazil, United Kingdom and the Netherlands, who have made notable moves, no other major stimulus for FLOSS has appeared on the radar. The 2009 Synthesis is questioning why governments are still reluctant to adopt a more voluntary ‘FLOSS attitude’. Because FLOSS supports new concepts of ’society’ and supports the links between technology and solidarity, it should be taken into account in public policies.

Two new issues: Considering what has been published in 2008, two new issues have emerged, which will need to be explored in the coming months: proprietary hardware platforms, which may slow the development of FLOSS , and proprietary data, which may create critical lock-ins even when software is free.

The global economic crisis: While the global crisis may have had a negative impact on services based businesses and services vendors specializing in FLOSS, it has proved to be an opportunity for most FLOSS vendors, who have seen their business grow significantly in 2009. When it comes to Cloud-based businesses, the facts tend to show a massive migration of applications in the coming months. Impressive growth in terms of hosting is paving the way for these migrations.

Free software and financial system: this new theme of the 2020 FLOSS Roadmap makes its appearance in the version 2009 in order to take into account the role which FLOSS can hold in a system which currently is the target of many reflexions.

Sun/Oracle: The acquisition of Sun by Oracle is seen by contributors to the 2009 Synthesis as a major event, with the potential risk that it will significantly redefine the FLOSS landscape. But while the number of major IT players is decreasing, the number of small and medium-size companies focused around FLOSS is growing rapidly. This movement is structured around technology communities and business activities, with some of the business models involved being hybrid ones.

FLOSS is like forests: The 2009 Synthesis puts forward this analogy to make it easier to understand the complexity of FLOSS through the use of a simple and rich image. Like forests and their canopies – which play host to a rich bio-diversity and diverse ecosystems – FLOSS is diverse, with multiple layers and branches both in term of technology and creation of wealth. Like a forest, FLOSS provides vital oxygen to industry. Like forests, which have brought both health and wealth throughout human history, FLOSS plays an important role in the transformation of society. Having accepted this analogy, contributors to the Roadmap subsequently identified different kind of forests: ‘old-growth forests’ or ‘primary forests’, which are pure community-based FLOSS projects such as Linux; ‘cultivated forests’, which are the professional and business-oriented projects such as Jboss and MySQL; and ‘FLOSS tree nurseries’, which are communities such as Apache, OW2 and Eclipse. And finally the ‘IKEAs’ of FLOSS are companies such as Red Hat and Google.

Ego-altruism: The 2009 Synthesis insists on the need to encourage FLOSS users to contribute to FLOSS, not for altruistic reasons, but rather for egoistical ones. It literally recommends users to only help when it benefits themselves. Thanks to FLOSS, public sector bodies, NGOs, companies, citizens, etc. have full, free and fair access to technologies enabling them to communicate on a global level. To make sure that they will always have access to these powerful tools, they have to support and participate in the sustainability of FLOSS.

New Recommendation: To reinforce these ideas, the 2020 FLOSS Roadmap in its 2009 Synthesis added to the existing list of recommendations:
Acknowledge the intrinsic value of FLOSS infrastructure for essential applications as a public knowledge asset (or ‘as knowledge commons’), and consider new means to ensure its sustainable development

Contact: http://www.2020flossroadmap.org/contact/

, , , ,

No Comments

DoD OSCMIS: a great beginning of a new OSS project

OSCMIS is a very large web-based application (more than half a GB of code), created by the Defense Information Systems Agency of the US Department of Defense, and currently in use and supporting 16000 users (including some in critical areas of the world, like a tactical site in Iraq). It is written in ColdFusion8, but should be executable with minimal effort using a CFML open source engine like Ralio; it is currently using MSSQL, but there is already a standard SQL version alternative. The application implements, among others, the following functions:

  • Balanced Scorecard—extensive balanced scorecard application implementing DISA quad view (strategy, initiatives, issues, and goals/accomplished graph) practice. Designed and built in house after commercial vendors didn’t feel it was possible to create.
  • DISA Learning Management System. Enables fast, easy course identification and registration, with registration validation or wait listing as appropriate, and automated supervisory notifications for approvals. Educational Development Specialists have control as appropriate of course curricula, venues, funds allocation data, reporting, and more. Automated individual and group SF182’s are offered. Includes many other training tools for intern management and training, competitive training selection and management, mandatory training, mentoring at all levels, etc.
  • Personnel Locator System—completely integrated into HR, Training, Security, and other applications as appropriate. System is accessible by the entire DISA public. PLS feeds the Global Address List.
  • COR/TM Qualification Management—Acquisition personnel training and accreditation status and display. Tracks all DISA acquisition personnel and provides auto notification to personnel and management of upcoming training requirements to maintain accreditation and more. Designed and built in house after the Acquisition community and its vendors didn’t feel it possible to create.
  • Action Tracking System—automates the SF50 and process throughout a civilian personnel operation.
  • Security Suite—a comprehensive suite of Personnel and Physical Security tools, to include contractor management.
  • Force Development Program—individual and group professional development tools for military members, to include required training and tracking of training status and more.
  • Network User Agreement—automated system to gather legal documentation (CAC signed PDF’s) of network users’ agreements not to harm the government network they are using. Used by DISA worldwide.
  • Telework—comprehensive telework management tool to enable users to propose times to telework, with an automated notification system (both up and down) of approval status.
  • JTD/JTMD management—provides requirements to manage billets, personnel, vacancies, and realignments, plus more, comprehensively or down to single organizations.
  • Employee On-Boarding Tool—automates and provides automated notification in sequence of actions needed to ensure that inbound personnel are processed, provided with tools and accounts, and made operational in minimal time.
  • DISA Performance Appraisal System—automates the process of collecting performance appraisal data. Supervisors log in and enter data for their employees.  This data is output to reports which are used to track metrics and missing data. The final export of the data goes to DFAS.
  • ER/LR Tracking System—provides comprehensive tracking and status of employee relations/labor relations actions to include disciplinary actions and participants of the advance sick leave and leave transfer programs.
  • Protocol Office–comprehensive event planning and management application to all track actions and materials in detail as needed to support operations for significant events, VIP visits, etc.

This is a small snippet of the full list – at the moment covering more than 50 applications; some are specific to the military world, while some are typical of large scale organizations of all kind (personnel management, for example). The open source release of OSCMIS is important for several different reasons:

  • It gives the opportunity to reuse an incredible amount of work, already used and tested in production in one of the largest defence groups.
  • It creates an opportunity to enlarge, improve and create an additional economy around it, in a way similar to the release of the DoD Vista health care management system (another incredibly large contribution, that spawned several commercial successes).
  • It is an example of well studied, carefully planned release process; while Vista was released through an indirect process (a FOIA request that leaved the sources in the public domain and later re-licensed by independent groups) OSCMIS was released with a good process from the start, including a rationale for license selection from Lawrence Rosen, that acted as counsel to OSSI and DISA.

It cannot be underestimated the role of both people inside of DISA (like Richard Nelson, chief of the Personnel Systems Support Branch), John Weathersby of OSSI, and I am sure many others, in preparing such a large effort. This is also a good demonstration of good cooperation between a competence center like OSSI and a government agency, and I hope an example for similar efforts around the world. (By the way, other efforts from OSSI are worthy of attention, including the FIPS validation of OpenSSL…)

For more information: a good overview from Military IT journal, Government computer news, a license primer from Rosen (pdf), and the press package (pdf). The public presentation will be hosted by OSSI the first of september in Washington.

I am indebted to Richard Nelson for the kindness and support in answering my mails, and for providing additional documentation.

, , , ,

5 Comments

Helping OSS adoption in public administrations: some resources

It was a busy and happy week, and among the many things I received several requests for information on how to facilitate adoption of OSS by public administrations. After the significant interest of a few years ago, it seems that the strong focus on “digital citizenship” and the need to increase interoperability with other administrations is pushing OSS again (and the simplification, thanks to the reduction in procurement hurdles, also helps). I have worked in this area for some years, first in the SPIRIT project (open source for health care), then in the COSPA and OpenTTT projects, that were oriented towards facilitating OSS adoption. I will try to provide some links that may be useful for administrations looking to OSS:

  • Let’s start with requirement analysis. What is important, what is not, and how to prioritize things was one of the arguments discussed in COSPA, and two excellent deliverables were produced (maybe a bit theoretical, but you can skip the boring parts): analysis of requirements for OS and ODS and prioritization of requirements (both pdf files).
  • As part of our guide in the FLOSSMETRICS project we have a list of best practices, that may be useful; in general, the guide does have some more material from various European projects. I would like to thank PJ from Groklaw, that hosted my work for discussion there, and to the many groklawers that helped in improving it.
  • One of the best migration guide ever created, by the Germany Ministry of the Interior (KBST), is available in english (pdf file). It covers many practical problems, server and desktop migrations, project planning, legal aspects (like changing contractual relations with vendors), evaluation of economics and efficiency aspects and much more. Unfortunately the 2.1 edition is still not available in english…
  • For something simpler, some guidance and economic comparison from the Treasury board of Canada;
  • and a very detailed desktop migration redbook from IBM.
  • The European Open Source Observatory does have a long and interesting list of case studies, both positive and negative (so the reader can get a balanced view).

And now for some additional comment, based on my personal experience:

  • A successful OSS migration or adoption is not only a technical problem, but a management and social problem as well. A significant improvement in success rates can be obtained simply by providing a simple, 1 hour “welcoming” session to help users in understanding the changes and the reasons behind it (as well as providing some information on OSS and its differences with proprietary software).
  • In most public administrations there are “experts” that provide most of the informal IT help; some of those users may felt threatened by the change of IT infrastructure, as it will remove their “skill advantage”. So, a simple and effective practice is to search for them and for passionate users and enlist them as “champions”. Those champions are offered the opportunity for further training and additional support, so they can continue in their role without disruptions.
  • Perform a real cost analysis of the actual, proprietary IT infrastructure: sometimes huge surprises are found, both in contractual aspects and in actual costs incurred that are “hidden” under alternative balance voices.
  • If a migration requires a long adaptation time, make sure that the management remains the same for the entire duration, or that the new management understands and approves what was done. One of the most sad experiences is to see a migration stop halfways because the municipality coalition changes, and the new coalition has no understanding of what was planned and why (“no one remembers the reasons for the migration” was one of the phrases that I heard once).
  • Create an open table between local administrations: sometimes you will find someone that already is using OSS and simply told no one. We had a local health agency that silently swapped MS Office with OpenOffices in the new PCs for hospital workers, and nobody noticed :-)
  • Have an appropriate legislative policy: informative campaigns and mandatory adoption are the two most efficient approaches to create OSS adoption, while subsidization has a negative welfare effect: “We show that a part from subsidization policies, which have been proved to harm social surplus, supporting OSS through mandatory adoption and information campaign may have positive welfare effects. When software adoption is affected by strong network effects, mandatory adoption and information campaign induce an increase in social surplus” (Comino, Manenti, “Free/Open Source vs Closed Source Software: Public Policies in the Software Market”). Also, in the TOSSAD conference proceedings, Gencer, Ozel, Schmidbauer, Tunalioglu, “Free & Open Source Software, Human Development and Public Policy Making: International Comparison”.
  • Check for adverse policy effects: In one of my case studies I found a large PA that was forced back to commercial software, because the state administration was subsidizing only the cost of proprietary software, while OSS was considered to be “out of procurement rules” and thus not paid for. This does also have policy implications, and require a careful choice of budget voices by the adopters administration.

We found that by presenting some “exemplar” OSS projects that can be used immediately, the exploration phase usually turns into a real adoption experiment. The tool that I use as an introduction are:

  • Document management: Alfresco. It is simple to install, easy to use and with good documentation, and can be introduced as a small departmental alternative to the “poor man repository”, that is a shared drive on the network. Start with the file system interface, and show the document previews and the search functionalities (more complex activities, like workflow, can be demonstrated in a second time). Nuxeo is also a worthy contender.
  • Groupware: my personal favorite, Zimbra, that can provide everything that Exchange does, and has a recently released standalone desktop client that really is a technical marvel. If you are still forced into Outlook you can use Funambol (another OSS gem) that with a desktop client can provide two-way synchronization with Outlook, exactly like Exchange.
  • Project management: a little known project from Austria is called OnePoint, and does have a very well designed web and native interface for the traditional project management tasks.
  • Workstation management: among the many choices, if (as it usually happens) the majority of the desktops are Windows-based there is a long-standing german project called Opsi, that provides automatic OS install, patch management, HW&SW inventory and much more.

Of course there are many other tools, but by presenting an initial, small subset it is usually possible to raise the PA interest in trying and testing out more. For some other software packages, you can check the software catalog that we provided as part of our FLOSSMETRICS guide. I will be happy to answer to individual requests for software that will be posted as comments to this articles, or sent to me by twitter (@cdaffara); if there are enough interest, I will prepare a follow-up post with more tools.

, , , ,

2 Comments